Things worth knowing

• The Val di Sogno^® is an ADULTS ONLY hotel that allows access exclusively to guests over 18 with a reservation.
• Our hotel is GUEST-ONLY. To ensure maximum privacy and tranquillity for our guests, access to the hotel and all its facilities (e.g. bar, restaurant, garden & pool) are exclusively for use by hotel guests. Visits from friends and relatives are permitted, subject to prior arrangement with the management.
• Our hotel is NON-SMOKING. Smokers can use the deisgnated outdoor areas (at the entrance and pool bar area), taking care not to disturb other guests. This also applies to electronic cigarettes, cigars, and vape devices.
• Check-in is from 3:00 pm on the day of arrival. In case of arrival after 8:00 pm, we kindly ask you to inform us.
• Check-out is by 11:00 am on the day of departure.
• In case of departure before 7:30 am, please notify us the previous evening, preferably by 9 pm.
• At Val di Sogno^® are available two electric car charging station; E-charger type 2 (bring your own cable | € 20 per attachment). 
• Any questions?   Here you will find answers to frequently asked questions about the hotel, location, booking and services.

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We take every hotel guest into consideration, also those who are not too fond of animals or have allergies to animal hair. In order to avoid unpleasant situations, we prefer not to accommodate animals in our house.

For stays with arrival in April 2025 the following cancellation policy will apply:

• Up to 7 days before arrival date: free cancellation.
• In the 6 days prior to the arrival date and in case of cancellation on the day of arrival, no-show, late arrival or early departure, payment of the full cost of the stay is requested for each room booked. The period of stay can be changed free of charge up to 15 days before arrival.

For stays arriving in May and October 2025, the following cancellation policy will apply:

• Up to 15 days before arrival date: free cancellation.
• From 14 to 7 days before arrival date: penalty of 50% of the cost of the booked stay.
• In the 6 days prior to arrival date and in case of cancellation on the day of arrival, no-show, late arrival or early departure, payment of the full cost of the stay is requested for each room booked. The period of stay can be changed free of charge up to 31 days before arrival.

For stays arriving in June, July, August and September 2025, the following cancellation policy will apply:

• Up to 31 days before arrival date: free cancellation.
• From 30 to 15 days before arrival date: penalty of 30% of the cost of the booked stay.
• From 14 to 7 days before arrival date: penalty of 50% of the cost of the booked stay.
• In the 6 days prior to arrival date and in case of cancellation on the day of arrival, no-show, late arrival or early departure, payment of the full cost of the stay is requested for each room booked. The period of stay can be changed free of charge up to 31 days before arrival.

In the event of cancellation, the deposit paid as a guarantee and confirmation of your booking will be refunded via bank transfer, minus € 35 in administration fees, and in accordance with the specific terms outlined in your reservation.

For all bookings explicitly indicated as non-refundable, no refunds can be made in the event of cancellation. 
For special offers, please refer to the cancellation terms outlined in the offers provided as well as in the booking confirmation. These terms may vary from those mentioned above.

Here are our GDS codes to help you find Val di Sogno® quickly and safely:
 

Amadeus                       YXVRNVDS

Sabre                              YX613027

Galileo/Apollo             YXDH358

Worldspan                    YXA0552

We accept the following credit cards: Visa, MasterCard, American Express and debit cards.

Payment with Diners Club or other credit cards is not accepted.

We do not accept checks or foreign currencies.

Account holder

Golfo snc di Bonell - Hotel Val di Sogno^®
Via Val di Sogno 16
37018 Malcesine (VR) – Italia

Bank

UniCredit Banca - Filiale di Malcesine
Via Gardesana Centro 92
37018 Malcesine (VR) - Italia
IBAN: IT 79 R 02008 59550 000003606833
Swift - BIC: UNCRITM1M27

Val di Sogno® is located directly on the shores of Lake Garda. Only a few steps separate the outdoor area of our hotel from the beach. In the municipality of Malcesine, beaches are publicly owned. There is no private beach, nor a lido with sun loungers and parasols, as you may find on other beaches. The beach at the lake is made of gravel and stones, not of sand. We therefore recommend that you take a pair of bathing shoes with you.