Things worth knowing

Everything noteworthy about your dream holiday

The suitcases are all packed and the sun hat adorns your head: Lake Garda is calling. However, before you start your well-deserved break at Val di Sogno^®, we would like to give you some important and useful information in advance. This way, you can have a carefree journey towards enjoyment and relaxation. Should you have any further questions or concerns, please feel free to contact us at any time.

The Val di Sogno^® is an adults only hotel that allows access exclusively to guests over 18 with a reservation.
Check-in is from 3:00 pm on the day of arrival.
Check-out is by 11:00 am on the day of departure.
In case of departure before 7:30 am, please notify us the previous evening, preferably by 9 pm.
Our hotel is non-smoking. Smokers can use the balcony of the outdoor areas, taking care not to disturb other guests.
At Val di Sogno® is available one electric car charging station; E-charger type 2 (bring your own cable | € 15 per attachment).

Animals

We take every hotel guest into consideration, also those who are not too fond of animals or have allergies to animal hair. In order to avoid unpleasant situations, we prefer not to accommodate animals in our house.

Beach

Val di Sogno® is located directly on the shores of Lake Garda. Only a few steps separate the outdoor area of our hotel from the beach. In the municipality of Malcesine, beaches are publicly owned. There is no private beach, nor a lido with sun loungers and parasols, as you may find on other beaches. The beach at the lake is made of gravel and stones, not of sand. We therefore recommend that you take a pair of bathing shoes with you.

Payments and bank details

We accept the following credit cards: Visa, MasterCard and debit cards.

Payment with American Express and Diners Club is not accepted.

We do not accept checks or foreign currencies.

Account holder

Golfo snc di Bonell - Hotel Val di Sogno^®
Via Val di Sogno 16
37018 Malcesine (VR) – Italia

Bank

UniCredit Banca - Filiale di Malcesine
Via Gardesana Centro 92
37018 Malcesine (VR) - Italia
IBAN: IT 79 R 02008 59550 000003606833
Swift - BIC: UNCRITM1M27

Cancellation policies

For stays with arrival in September 2023, the following cancellation policy will apply:

Up to 31 days before arrival date: free cancellation.
From 30 to 15 days before arrival date: penalty of 30% of the cost of the booked stay.
From 14 to 7 days before arrival date: penalty of 50% of the cost of the booked stay.
In the 6 days prior to arrival date and in case of cancellation on the day of arrival, no-show, late arrival or early departure, payment of the full cost of the stay is requested for each room booked. The period of stay can be changed free of charge up to 31 days before arrival.

For stays with arrival in October 2023 the following cancellation policy will apply:

Up to 15 days before arrival date: free cancellation.
From 14 to 7 days before arrival date: penalty of 50% of the cost of the booked stay.
In the 6 days prior to the arrival date and in case of cancellation on the day of arrival, no-show, late arrival or early departure, payment of the full cost of the stay is requested for each room booked. The period of stay can be changed free of charge up to 15 days before arrival.

For stays with arrival in April and October 2024 the following cancellation policy will apply:

Up to 15 days before arrival date: free cancellation.
From 14 to 7 days before arrival date: penalty of 50% of the cost of the booked stay.
In the 6 days prior to the arrival date and in case of cancellation on the day of arrival, no-show, late arrival or early departure, payment of the full cost of the stay is requested for each room booked. The period of stay can be changed free of charge up to 15 days before arrival.

For stays arriving in May, June, July, August and September 2024, the following cancellation policy will apply:

Up to 31 days before arrival date: free cancellation.
From 30 to 15 days before arrival date: penalty of 30% of the cost of the booked stay.
From 14 to 7 days before arrival date: penalty of 50% of the cost of the booked stay.
In the 6 days prior to arrival date and in case of cancellation on the day of arrival, no-show, late arrival or early departure, payment of the full cost of the stay is requested for each room booked. The period of stay can be changed free of charge up to 31 days before arrival.

We will refund the deposit paid at the time of booking as well as refundable prepayments, by bank transfer, net of 35 euro for management costs.

For all bookings and special offers explicitly indicated as non-refundable, no refunds can be made in the event of cancellation.

If you have any further questions, please do not hesitate to contact us.
The management of the Hotel Val di Sogno^®.

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