Val di Sogno® awaits you!
Booking

Any more questions?

Here are the answers

If you have any inquiries or questions about your stay with us, you can of course contact us at any time. We have summarized the answers to frequently asked questions for you below. 

Val di Sogno® in brief

YES ✔ On the lake shore ✔ quiet position ✔ Adults Only ✔ 2 km south of the centre of Malcesine ✔ beachfront ✔ Wi-Fi ✔ parking ✔ transfer from and to the airport and train station ✔ 60 km from Verona ✔ check-in from 3 pm ✔ check-out by 11 am ✔ non-smoking double rooms ✔ balcony with lake view ✔ daily room cleaning ✔ sanitized environments ✔ air conditioning and/or heating ✔ heated outdoor pool ✔ towels and flip-flops for outdoor use ✔ garden ✔ area with sun beds and parasols ✔ breakfast ✔ bar and bistrot with à la carte menu ✔ terrace with view ✔ gym ✔ Finnish sauna ✔ Turkish steam bath ✔ aromatic showers ✔ wellness area with salt wall ✔ 2 elevators ✔ cocktail lounge ✔ bicycles for rent ✔ jetty ✔ buoy ✔ concierge service ✔ luggage deposit ✔ payment with Visa and MasterCard, debit card or cash (in €uro) ✔ spoken languages: Italian, German, English

 

NO ✘ Children under 16 years old ✘ pets ✘ smoking rooms ✘ half or full board ✘ weddings, events and/or parties ✘ beauty treatments ✘ jacuzzi in the rooms

Location & surroundings
Where is the hotel?

The Val di Sogno® is located on the northeast coast of Lake Garda, in the district of Verona, 2 km south from Malcesine (Zip Code 37018). It is not on the Gardesana Orientale, the main road that runs along the entire lake, but it is located directly on the shore in Via Val di Sogno 16. 

 

For more information: Google Maps

How do I reach the Val di Sogno® by car?

Navigation coordinates: latitude 45° 44’ 51.23’’ N + longitude 10° 47’ 38.26
Address: Via Val di Sogno 16, 37018 Malcesine (Verona)

 

From North – The Brennero A22 motorway: exit Rovereto Sud/Lago di Garda Nord, follow the SS240 road in direction of Lake Garda until Torbole, then proceed on the SS249 road to Malcesine, continue for 2 km until reaching Val di Sogno; at the roundabout, on the left side of the Jolly Discount supermarket, turn into Via Val di Sogno and continue for about 300 m until you reach the hotel entrance.

From East or West – The motorway A4 (Milan-Venice) to Verona, take the junction for the A22 Brennero motorway: exit Affi/Lago di Garda Sud, head towards Lake Garda: drive on the SP9 road up to Costermano, then take the SP8 road to Garda, continue on the SS249 road (Gardesana Orientale) for about 20 km until Cassone, proceed 2 km more and you are in Val di Sogno. At the roundabout, on the left side of the Jolly Discount supermarket, turn into Via Val di Sogno for about 300 m until you reach the hotel entrance.

From South – The motorway A22 to Mantova - Verona, proceed north for about 30 km until exit Affi/Lago di Garda Sud, head towards Lake Garda: follow the SP9 road up to Costermano, then take the SP8 road to Garda. Continue on the SS249 road (the Gardesana Orientale) for about 20 km until Cassone, proceed other 2 km and you are in Val di Sogno. 
At the roundabout, on the left side of the supermarket Jolly Discount supermarket, turn into Via Val di Sogno for about 300 m until you reach the hotel entrance.

How do I reach the Val di Sogno® by plane?

From Villafranca - Verona airport Valerio Catullo direct transfer to the hotel by taxi or shuttle bus.

 

From other airports, direct transfer to the hotel by taxi or train to Verona centre - Porta Nuova or Peschiera del Garda station; from there by bus to the Val di Sogno stop, about 350 m from the hotel entrance. 

How do I reach the Val di Sogno® by train?

From North - stopping at the railway station of Rovereto.
From South-East-West - stopping at the railway station of Peschiera del Garda or Verona centre - Porta Nuova.
Continue to the hotel by taxi, shuttle bus or bus. For detailed information consult the Trenitalia website: www.trenitalia.com

How do I reach the Val di Sogno® by bus?

Take line 483 or 484 of ATV Verona public transportation. The stop is Val di Sogno, about 350 m from the hotel entrance.
For more information about public transportation check the ATV Verona website site: www.atv.verona.it or the Trentino website: www.trentinotrasporti.it

Is there a transfer from the airport and/or train station?

YES ✔ From and to the Villafranca - Verona airport Valerio Catullo there is both a private transfer as a bus transfer to the bus stop Val di Sogno, about 350 m from the hotel entrance. For other airports it is possible to book a transfer only by private taxi. From the railway stations of Rovereto, Peschiera del Garda and Verona centre - Porta Nuova there is a bus transfer or private transfer to Val di Sogno®
The shuttle bus service or private taxi must be booked at least 3 working days prior to arrival/departure for organizational reasons. The costs vary depending on the route and the point of departure.

How far is the town centre?

Val di Sogno® is situated 2 km south from the historical centre of Malcesine, reachable by a lovely walk along the lake about 20-25 minutes following the pedestrian path Val di Sogno-Lido Sopri-Lungolago-via Roma and illuminated in the evening/night hours. 
You can also reach the centre by public transport, with the Verona ATV line 483 or line 484. For detailed information, please consult the website of the Azienda Provinciale Trasporti di Verona www.atv.verona.it
In Malcesine there are also 3 parking areas available for a fee in case you want to go with your car.

How far is the hotel from...

Nearest supermarket: 300 m, Jolly Discount
Nearest bus stop: 350 m, Val di Sogno stop, line 483 or 484
Nearest pharmacy: in Malcesine on the main road, 2.5 km
Castle of Malcesine: 2.6 km
Malcesine-Monte Baldo cable car: 2.7 km
Port of Malcesine: 2.4 km
Nearest airport: 60 km, Verona-Villafranca “Valerio Catullo” in Caselle (VR)
Gardaland: 42 km
Trento: 63 km
Rovereto: 37 km
Riva del Garda: 20 km
Garda: 25 km
Sirmione: 54 km
Peschiera: 44 km
Verona: 62 km
Mantova: 84 km
Treviso: 192 km
Venice: 177 km
Desenzano: 68 km
Brescia: 97 km
Bergamo 140 km
Milan: 183 km

What is there to do in the area?

The Val di Sogno® is located in the northeast of Lake Garda, 2 km south from Malcesine, where the cable car takes you to the top of Monte Baldo. 
The hotel is an excellent starting point for excursions to discover wonderful places and to enjoy exceptional experiences. You will be spoilt for choice, from visits to fishing villages, vineyards, lemon groves, olive groves to ancient castles and sumptuous villas. Then there are boat excursions, food and wine tours, cultural tours and the possibility to practice sports activities both on land and on the lake. 
In addition, in Malcesine, you should not miss a visit to the Scaliger Castle, the Captain’s Palace and the parish church of S. Stefano. Finally, in the immediate surroundings, we recommend discovering Navene and Cassone, which houses the Fishing Museum and the Aril, the shortest river in Europe, and stopping at the Hermitage of San Benigno and Caro.

Hotel
What do you do to prevent COVID-19?

At the Val di Sogno® we follow a specific protocol called Secure Clean Hotel for the protection of the health of the people in the hotel (both customers and staff). You can find more information here.

Is there a beach? Is it private?

YES ✔ The Val di Sogno® is situated directly on the lake shore. No roads in between, just a few steps adjoining the terrace and hotel outdoor area and you are already at the beach. In the township of Malcesine beaches are public property, so there is no private beach. 
Please note that the beach on the lakeshore is made of pebbles, not sand.

Is there Wi-Fi?

YES ✔ All rooms and public areas of the Val di Sogno® are equipped with a free Wi-Fi internet connection. To access you need a password available at reception.

Are dogs or other pets allowed?

NO ✘ Pets are not accepted at the Val di Sogno®.

Are credit cards accepted?

YES ✔ At Val di Sogno® we accept Visa and MasterCard. Of course, we also accept cash in €uro (as defined by law) as well as debit cards. We do not accept cheques and foreign currencies.

Is there lake view?

YES ✔ All rooms and suites of Val di Sogno® are positioned towards the lake and have a balcony furnished with chairs and a table so you can admire the view in blissful privacy. 
For detailed information, check out the section dedicated to the rooms.

Is there parking place?

YES ✔ At Val di Sogno® there is one free parking place per room available, located in the parking area within the structure. There is also a garage with a designated spot for your own sports equipment such as mountain bikes, e-bicycles, etc. The service is free of charge.

Is there a restaurant?

YES ✔ At Val di Sogno® we do not have a traditional restaurant.  
However, we take care of our guests and have expanded the basic formula of the B&B with a “light pleasures” menu to enjoy at the Val di Sogno® Bistrot, available every day from 12:30 pm to 8 pm. We use fresh ingredients for simple and genuine dishes that celebrate the Italian and local culinary tradition, perfect if you are craving a simple bite during the day.

Is there a bar?

YES ✔ At Val di Sogno® there is a cocktail bar & lounge with terrace and lake view. It is open from 12 noon to 11 pm for guests of the hotel, while for outside customers it is accessible with reservation from 12 noon to 8 pm.

Is there a spa?

YES ✔ Exclusively for hotel guests, we provide the wellness “Piccolo Sogno” area with Finnish sauna, steam bath, experiential showers, ice waterfall, cold stream and the heated relaxation area with comfortable chaise lounge and evocative salt wall, as well as direct view of the lake, here always at your side. A little dream world just for you.

 

To ensure correct cleaning and sanitation according to the Covid-19 virus prevention protocols, access is personal (private spa), therefore only by reservation for a maximum of 3 hours of use and for a fee (€ 60 for 2 people).
There are no massages or beauty treatments of any kind. 

Opening hours: from 11 am to 10 pm.

Is there a pool?

YES ✔ At Val di Sogno® there is an outdoor swimming pool (depth 1.30 m, width 7 m and length 12 m) with Jacuzzi regulated by tokens. The service is reserved exclusively for hotel guests. 
The swimming pool is heated in the coldest months (about 24 to 26 °C) and is covered to maintain the temperature. In low season, it is open from 9:30 am to 6:30 pm, while in middle/high season it is accessible from 8 am to 7 pm. 
We do not have an indoor swimming pool.

Is there an elevator?

YES ✔ At Val di Sogno® there are 2 elevators, a small central one and a larger one. The latter is sufficiently spacious for the transport of people with wheelchairs. 

Can I smoke inside the hotel?

NO ✘ At Val di Sogno® all common areas, rooms and suites are strictly "no smoking". It is requested not to smoke in the room, in the corridors and in the common areas (including the terrace during breakfast time) as per current legislation. Smokers can use the balcony and outdoor areas, taking care not to disturb other guests.

Are you equipped for children?

NO ✘ We love children and their spontaneous verve, but we are aware that in an environment like ours, where there is peace and quiet, they would not be comfortable. For this reason, in 2020 we decided to become an Adults Only hotel and therefore we are not able to meet the demands of families with infants, children and/or young people under the age of 16.

Why Adults Only?

From the very beginning, Val di Sogno® has been a family project with a single purpose: to welcome people and make them feel good. Over time, our concept of a hotel has become more and more defined, leading us to where we are today: to be an Adults Only Hotel, a suitable place for those seeking serenity and peace in a comfortable and exclusive environment. Every service, every project and detail of the Val di Sogno® is designed to contribute to the guest's happiness by offering them peace and intimacy, absolute comfort and relaxation.

Room & Suites
What will I find in the room?

✔ lake view balcony with chairs and table
✔ Wi-Fi
✔ bathroom with shower, washbasin, toilet and bidet
✔ soft bathrobes and towels
✔ hair dryer
✔ exclusive courtesy set
✔ full sized double bed with 4 pillows, extra sheet and two single duvets (we can provide full sized sheets and duvets upon request)
✔ wardrobe or open plan wardrobe area
✔ safe
✔ luggage rack and full-length mirror
✔ desk with telephone
✔ flat TV with both Italian and foreign channels
✔ minibar (chargeable)
✔ air conditioning/heating
✔ wellness bag with outdoor towels and slippers

 

Also…

- Lavazza coffee machine in the following rooms: Suite Val di Sogno, Suite Skylight, Junior Suite Romantica, Junior Suite Splendid and The Blue Pearl. 

 

- Kettle with tea selection in the following rooms: Lovely Nest, Acqua Viva and Junior Suite Shiny Bay.

 

- Sun beds and parasols are available in the Suite Val di Sogno, Suite Skylight, and in the Junior Suite Romantica, Shiny Bay and Miralago. 

 

- In the following rooms it would be possible to divide the double bed into two single beds: Comfort, Garda Spirit, Acqua Viva, Junior Suite Shiny Bay and Suite Val di Sogno.

Are there single rooms?

NO ✘ At the Val di Sogno® there are no single rooms, only double rooms that we gladly offer for single use (reduction of € 20 per day).

Can the rooms accommodate three people?

NO ✘ Our rooms and suites are all designed for two people.
Only the Shiny Bay Junior Suites have the possibility to use the sofa in the room as an additional bed and can accommodate 3 people in the same room.

Treatments
When is breakfast time?

Breakfast is served from 7 am to 11 am.

Is it possible to have breakfast outside/on the terrace?

YES ✔ Although breakfast is prepared indoors for organizational and hygienic reasons, you can use part of the terrace for breakfast if the weather permits.

Is there half board or full board?

NO ✘ At Val di Sogno® there is no half board or full board service.
The hotel offers only the B&B plan (bed and breakfast). However, the Val di Sogno® Bistrot is at our guests' disposal with a simple and appetizing à la carte menu, available every day from 12:30 to 8 pm.

Check-in & Check-out
What time is check-in?

The rooms are available to guests from 3 pm.
If you arrive earlier and the room is ready, you can check-in earlier than the established time. Otherwise, you can leave you luggage with us, complete the required formalities and use the common areas of the hotel while waiting for your room to be cleaned and sanitized correctly, according to our Secure Clean Hotel protocol.

What happens if I arrive late?

The reception desk is open until 10 pm, after which the night porter will welcome you. 
Simply leave the required documents to complete the check-in formalities and collect your room access card. The hotel gates are usually closed around midnight, but both the street and pedestrian gates have a bell. 
In case you plan to arrive after 6 pm, we kindly ask you to advise us by calling the number (+39) 045 7400108.

What time is check out?

From 7:30 to 11 am, the reception staff is available for you to settle your bill. The tourist tax is to be paid on the day of departure at the same time as check-out.
In case of an early departure before the times listed above, we kindly ask you to pay the previous evening, preferably by 9 pm and to notify the reception staff as soon as possible. In this way, the night porter will be ready to open the gates on time and you can depart without worries.

Is it possible to have a late check-out?

NO ✘ At the moment, this possibility is not offered. Check out time is by 11 am on the day of departure. Please note that the determination of both check-in and check-out times serves to ensure the correct cleaning and sanitizing protocols for each hotel room.

Booking & Cancellation
Do I have to pay a deposit to make a reservation?

YES ✔ In order to confirm a reservation at Val di Sogno®, a deposit of 30% of the cost of your reservation is required by bank transfer. Below our coordinates:

 

IBAN CODE: IT 79 R 02008 59550 000 003 606 833
SWIFT o BIC CODE: UNCRITM1M27
BANK: Unicredit Banca - Filiale di Malcesine, Via Gardesana Centro 92, 37018 Malcesine (VR), Italia.

 

In case the difference between the date of booking and the date of arrival is less than 3 days and there is not time for a transfer, the deposit will be required by immediate charge on the credit card provided. In this case only Visa and MasterCard are accepted.
For online bookings from the site, the payment is always made by direct debit from the credit card.

In case of late arrival or early departure, what happens?

In case of late arrival or early departure please inform the office by phone (+39) 045 74 00 108 or e-mail info@hotelvaldisogno.com 
However, the cost of the entire stay will be charged.

How do I change my booking?

Just contact the booking office manager to find the best solution. From April to October, when the hotel is usually open, you can call (+39) 045 74 00 108 between 8:30 am and 6 pm. 
During the closing period of the hotel (November-March), we mainly reply by e-mail so write to info@hotelvaldisogno.com

If I cancel my reservation, do I have to pay a penalty?

In the unfortunate instance in which you have to cancel your reservation at Val di Sogno®, please call (+39) 045 74 00 108 promptly and then confirm in writing to info@hotelvaldisogno.com 
The specific cancellation conditions are attached to each direct booking confirmation. Kindly refer to them to find out when and if the payment of a penalty is required.

What is your cancellation policy?

Here are the details of the general cancellation terms applied for the 2021 season that you will find in all our direct offers and booking confirmations.

 

  • For stays in April 2021 and until May 8, 2021: free cancellation up to 3 days before arrival.
    We will refund the deposit paid at the time of booking confirmation and also any refundable prepayments by bank transfer, net of € 35 for administrative costs.
    In case of cancellation within 48 hours before the arrival date, late arrival or early departure with respect to the reservation, the balance of the entire cost of the stay will be required as per reservation.
  • For stays from 9 May until 30 June 2021: free cancellation up to 7 days before arrival.
    We will refund the deposit paid at the time of booking confirmation and also any refundable prepayments by bank transfer, net of € 35 for administrative costs.
    In case of cancellation within 6 days prior to the arrival date, late arrival or early departure with respect to the reservation, the balance of the entire cost of the stay will be required as per booking.
  •  For stays in July, August and September 2021: free cancellation up to 14 days before arrival.
    We will refund the deposit paid at the time of booking confirmation and also any refundable prepayments by bank transfer, net of € 35 for administration costs.
    In case of cancellation within 13 days prior to the arrival date, late arrival or early departure with respect to the reservation, the balance of the entire cost of the stay will be required as per booking.
  • For stays in October 2021: free cancellation up to 7 days before arrival.
    We will refund the deposit paid at the time of booking confirmation and also any refundable prepayments by bank transfer, net of € 35 for administration costs.
    In case of cancellation within 6 days prior to the arrival date, late arrival or early departure with respect to the reservation, the balance of the entire cost of the stay will be required as per booking.

 

Non-refundable reservations and special offers are, as the name implies, in all cases non-refundable. Therefore, for each cancelled room, no refunds will be made.

 

Reservations made through portals (e.g. Booking.com, Expedia, Hotels.com) or third parties (travel agencies, tour operators, etc.) have a specific cancellation policy, which differs from the one reported above. For these reservations, only what is stated on the reservation confirmation in your possession is valid.

 

For any further clarification, do not hesitate to contact us on (+39) 045 74 00 108 or by e-mail by writing to info@hotelvaldisogno.com