If you have any inquiries or questions about your stay with us, you can of course contact us at any time. We have summarized the answers to frequently asked questions for you below.
Updated on April 1st, 2025.
YES ✔ On the lake shore ✔ quiet position ✔ Adults Only ✔Guests Only ✔ 2 km south of the centre of Malcesine ✔ beach- and lakefront ✔ Wi-Fi ✔ free parking ✔ transfer from and to the airport and train station ✔ 60 km from Verona ✔ check-in from 3 pm ✔ check-out by 11 am ✔ non-smoking double rooms ✔ balcony with lake view ✔ daily room cleaning ✔ sanitized environments ✔ air conditioning and/or central heating ✔ heated outdoor pool ✔ pool bar ✔ towels and flip-flops for outdoor use ✔ garden ✔ area with sun beds and parasols ✔ buffet breakfast ✔ bar with lake view ✔ terrace with view ✔ gym ✔ Finnish sauna ✔ Turkish steam bath ✔ aromatic showers ✔ wellness area with salt wall ✔ 2 elevators ✔ cocktail lounge ✔ bicycles for rent ✔ jetty ✔ buoys ✔ concierge service ✔ luggage deposit ✔ payment with American Express, Visa and MasterCard, debit card or cash (in Euro) ✔ spoken languages spoken: Italian, German, English
NO ✘ Children under 18 years old ✘ groups (more than 6 people together) ✘ pets ✘ smoking rooms ✘ restaurant and/or bar for external guests/non-residents in hotel ✘ half or full board ✘ weddings, events and/or parties ✘ beauty treatments ✘ whirlpool in the rooms ✘ use of wellness area or pool and garden with loungers for external guests/non-residents in hotel ✘ no-smoking
The Val di Sogno® is located on the northeast coast of Lake Garda, in the district of Verona, 2 km south from Malcesine (Zip Code 37018). It is not on the Gardesana Orientale, the main road that runs along the entire lake, but it is located directly on the shore in Via Val di Sogno 14-16.
For more information: Google Maps
Navigation coordinates: latitude 45° 44’ 51.23’’ N + longitude 10° 47’ 38.26
Address: Via Val di Sogno 14-16, 37018 Malcesine (Verona), Italy
From North – The Brennero A22 motorway: exit Rovereto Sud/Lago di Garda Nord, follow the SS240 road in direction of Lake Garda until Torbole, then proceed on the SS249 road to Malcesine, continue for 2 km until reaching Val di Sogno; at the roundabout, on the left side after the Despar supermarket, turn into Via Val di Sogno and continue for about 300 m until you reach the hotel entrance on the right (second gate in Corten steel).
From East or West – The motorway A4 (Milan-Venice) to Verona, take the junction for the A22 Brennero motorway: exit Affi/Lago di Garda Sud, head towards Lake Garda: drive on the SP9 road up to Costermano, then take the SP8 road to Garda, continue on the SS249 road (Gardesana Orientale) for about 20 km until Cassone, proceed 2 km more and you are in Val di Sogno. At the roundabout, on the left side of the Despar supermarket, turn into Via Val di Sogno for about 300 m until you reach the hotel entrance on the left (second gate in Corten steel).
From South – The motorway A22 to Mantova - Verona, proceed north for about 30 km until exit Affi/Lago di Garda Sud, head towards Lake Garda: follow the SP9 road up to Costermano, then take the SP8 road to Garda. Continue on the SS249 road (the Gardesana Orientale) for about 20 km until Cassone, proceed other 2 km and you are in Val di Sogno.
At the roundabout, on the left side of the supermarket Despar supermarket, turn into Via Val di Sogno for about 300 m until you reach the hotel entrance on the left (second gate in Corten steel).
From Verona - Villafranca Valerio Catullo airport, direct transfer to the hotel via taxi or local public service bus on Verona ATV line 483 or 484.
The stop is at Val di Sogno about 350 m from the hotel entrance.
For detailed information see the website of the Azienda provinciale Trasporti di Verona, www.atv.verona.it
From other airports, e.g., Venice-Marco Polo, Bergamo-Orio al Serio, Milan-Linate, or Milan-Malpensa, transfer directly to the hotel by taxi or by train to Verona centro-Porta Nuova or Peschiera del Garda station; from there by cab or regular bus to the Val di Sogno stop about 350 m from the hotel entrance.
On request, we organize private transfers. (See “Is there a transfer from the airport and/or train station?")
From North - stopping at the railway station of Rovereto (35 km).
From South-East-West - stopping at the railway station of Peschiera del Garda (45 km)or Verona centre - Porta Nuova (65 km).
Continue to the hotel by taxi or public bus line. For detailed information consult the Trenitalia website: www.trenitalia.com
On request, we organize private transfers. (See “Is there a transfer from the airport and/or train station?")
Take line 483 or 484 of ATV Verona public transportation.
The stop is Val di Sogno, about 350 m from the hotel entrance.
For more information about public transportation check the ATV Verona website site: www.atv.verona.it or the Trentino website: www.trentinotrasporti.it.
YES ✔ From and to the Villafranca - Verona airport Valerio Catullo there is public bus to the Val di Sogno bus stop, about 350 m from the hotel entrance or by local taxi or hotel transferservice (by reservation and for a fee). This service is also available for other airports or train stations. From the railway stations of Rovereto, Peschiera del Garda and Verona centre - Porta Nuova there is a public bus line or private transfer.
For detailed information on public transport timetables, consult the Verona ATV website, www.atv.verona.it, or the Trentino website, www.trentinotrasporti.it.
The hotel transfer service must be booked at least 4 working days in advance of to arrival/departure for organizational reasons. The costs vary depending on the route, the number of people,luggage and point of departure.
Currently for 2025 the agreed rate with the Malcesine taxi association is as follows:
From Verona Airport Valerio Catullo > €155
From Venice Marco Polo Airport > €395
From Bergamo Orio al Serio Airport > €315
From Milan Linate Airport > €395
From Milan Malpensa Airport > €455
From Bologna Guglielmo Marconi Airport > €395
From Bolzano Airport > €235
From Verona Airport Valerio Catullo > €10
From Venice Marco Polo Airport > €20
From Bergamo Orio al Serio Airport > €20
From Milan Linate Airport > €20
From Milan Malpensa Airport > €25
From Bologna Guglielmo Marconi Airport > €20
From Bolzano Airport > €10
From Verona Porta Nuova Train Station > €165
From Peschiera del Garda Train Station > €135
From Rovereto Train Station > €95
From Trento Train Station > €155
Val di Sogno® is situated 2 km south from the historical centre of Malcesine, reachable by a lovely walk along the lake about 20-25 minutes following the pedestrian path Val di Sogno-Lido Sopri-Lungolago-via Roma and illuminated in the evening/night hours.
You can also reach the centre with the Tourist Bus service provided by the municipality of Malcesine (shuttle runs hourly from 8 a.m. to 11 p.m. - or until midnight in high season) or by public transport, with the Verona ATV line 483 or line 484. For detailed information, please consult the website of the Azienda Provinciale Trasporti di Verona www.atv.verona.it
In Malcesine there are also 3 parking areas available for a fee in case you want to go with your car.
Nearest supermarket: 300 m, Despar
Nearest bus stop: 350 m, Val di Sogno stop, line 483 or 484
Nearest pharmacy: in Malcesine on the main road, 2.5 km
Castle of Malcesine: 2.6 km
Malcesine-Monte Baldo cable car: 2.7 km
Port of Malcesine: 2.4 km
Nearest airport: 60 km, Verona-Villafranca “Valerio Catullo” in Caselle (VR)
Gardaland: 42 km
Trento: 63 km
Rovereto: 37 km
Riva del Garda: 20 km
Garda: 25 km
Sirmione: 65 km
Peschiera: 44 km
Verona: 62 km
Mantova: 84 km
Treviso: 192 km
Venice: 177 km
Desenzano: 68 km
Brescia: 97 km
Bergamo 140 km
Milan: 183 km
The Val di Sogno® is located in the northeast of Lake Garda, 2 km south from Malcesine, where the cable car takes you to the top of Monte Baldo mountain chain. For more details www.funiviedelbaldo.it.
The hotel is an excellent starting point for excursions to discover wonderful places and to enjoy exceptional experiences. You will be spoilt for choice, from visits to fishing villages, vineyards, lemon groves, olive groves to ancient castles and sumptuous villas. Then there are boat excursions, food and wine tours, cultural tours and the possibility to practice sports activities both on land and on the lake.
For moments of pure fun, we also recommend the theme parks of Gardaland, Caneva World, Movieland and Jungle Adventure Park.
In Malcesine, you should not miss a visit to the Scaliger Castle, the Captain’s Palace and the parish church of S. Stefano. Finally, in the immediate surroundings, we recommend discovering Navene and Cassone, which houses the Fishing Museum and the Aril, the shortest river in Europe, and stopping at the Hermitage of San Benigno and Caro.
Val di Sogno® is a small resort for short or long stays dedicated to tranquillity and comfort.
In recent years, we have frequently heard from guests and friends that this is a unique place, full of charm on a manageable and livable scale.
To continue on this path, after long reflections, aware that we cannot satisfy everyone, we have made the decision to put those who book a stay at Val di Sogno® first and give them the prerogative and privilege of experiencing all the well-being and the charm of our place.
For this reason, the rooms and all the services of our hotel are reserved exclusively for those who stay there, and only during the period of their stay they can access Val di Sogno® to enjoy the quiet of this place in complete serenity and privacy.
From the very beginning, Val di Sogno® has been a family-run project with a clear purpose: to welcome people and make them feel good. Over time, our vision of hospitality has evolved and become more defined, leading us to where we are today: an Adults Only Hotel, a suitable place for those seeking peace and serenity in an exclusive and comfortable environment. Every service, project and detail of the Val di Sogno® is designed to contribute to the guest's happiness by offering them peace and intimacy, absolute comfort and relaxation.
We understand that many children and teenagers are well-mannered and respectful. However, since 2020, we have chosen to operate as an ADULTS-ONLY HOTEL. As a result, we are unable to accommodate families with infants, children, or teenagers under 18 years.
Over the years, we have increasingly encountered issues between smoking and non-smoking guests, particularly when smoking occurs on private balconies or in the garden—areas meant for sunbathing and relaxation, where smoke and odors can easily spread.
For this reason, starting this year, we have decided to extend the no-smoking policy to the entire hotel, including all terraces (open and closed), the garden, and room balconies. At Val di Sogno®, smoking is only allowed in two designated outdoor areas: one near the entrance, away from guest rooms and the other in the poolside bar area, at a distance from the dining and drinking terrace.
This policy applies also to electronic cigarettes, cigars, and vapes.
We want to be upfront—smokers may find this policy challenging if they choose Val di Sogno® for their holiday.
NOTE: Italy’s most significant anti-smoking law came into effect in January 2005, banning smoking in enclosed public spaces such as cinemas, trains, airplanes, buses, bars, restaurants, hotel lobbies, rooms, and hallways. The law was introduced to reduce public exposure to secondhand smoke.
As of January 1, 2025, the smoking ban will be extended to all public areas or areas for public use, including streets (e.g., bus stops), except in isolated locations where it is possible to maintain a minimum distance of 10 meters from other people.
YES ✔ At Val di Sogno® we accept American Express, Visa and MasterCard.
Of course, we also accept cash in Euro (as defined by law) as well as debit cards. We do not accept cheques, foreign currencies or other credit cards.
YES ✔ At Val di Sogno® there is an outdoor swimming pool (depth 1.30 m, width 7 m and length 12 m) with Whirlpool. The service is reserved exclusively for hotel guests and is free.
The swimming pool is heated to 25°C and is accessible from 8 am to 7 pm from June to mid-September; during the low season (April, May, late September and October) the pool is covered at night to maintain the water temperature; therefore, in these periods bathing is possible from 9:30 am to 6:30 pm.
We do not have an indoor swimming pool, nor whirlpool on the terraces or in the rooms.
YES ✔ At Val di Sogno® you can recharge your electric car with a type 2 e-charger (€ 20 for each recharge). The charging station is inside the garage, which has a downhill entrance with a height clearance of 2.20 m and a width of 3.50 m.
YESü At Val di Sogno® there is one free parking place per room available, located in the parking area within the structure. There is also a garage (downhill entrance with a height of 2.20 m and width of 3.50 m) with specific space for storing mountain bikes, bicycles or other sports equipment. The service is free of charge. No reservations necessary.
YES ✔ Val di Sogno® is a B&B resort, therefore it only offers bed and breakfast.
However, we take care of our guests and have expanded the B&B concept with an à la carte menu, for both lunch and dinner, served on the Val di Sogno® terrace overlooking the lake.
We offer simple and genuine dishes, which reflect the Italian style and the local and international culinary tradition. You can view the menu directly on our website on the Bistrot page: www.hotelvaldisogno.com/en/tasting/bistrot/
Of course, we will be happy to recommend restaurants in the area for dinner or for a special occasion.
Please note that reservations are required for dinner at reception by 6:30 pm and that on Wednesdays the restaurant is closed for dinner. There are many alternatives: in Malcesine and its surroundings there are various clubs and restaurants to try.
YES ✔ At Val di Sogno® there is a cocktail bar & lounge with terrace and lake view. It is open from 12 noon to 11 pm exclusively for guests of the hotel (guests only).
From June to September the pool bar is open from 12:30 am to 6 pm, for a cool drink or snack by the pool (for a fee), in a more casual atmosphere.
Family members, friends and / or acquaintances who want to greet guests in the hotel may do so with prior request by the guest at the reception desk and authorization from the manangement.
They can access the bar, cocktail lounge and the terrace only.
Other services of the hotel are exclusively for guests booked in the hotel. This is to ensure peace and privacy for our guests.
YES ✔ All rooms and public areas of the Val di Sogno® are equipped with a free Wi-Fi internet connection. To access you need a password available at reception.
YES ✔ Exclusively for hotel guests, we provide the wellness “Piccolo Sogno” area with Finnish sauna, Turkish bath, experiential showers, ice waterfall, cold steam and the heated relaxation area with comfortable chaise lounge and evocative salt wall, as well as direct view of the lake, here always at your side. A little dream world just for you.
To ensure correct cleaning and sanitation according to the actual protocols, access is personal (private spa), therefore only by reservation and subject to availability for a maximum of 3 hours of use and for a fee (€ 80 for 1 or 2 people, € 160 for 3, max 4 people).
Operating hours: 11 am – 2 pm | 3 – 6 pm | 7 – 10 pm
There are no massages or beauty treatments of any kind. We can reserve these services in a nearby wellness centre.
YES ✔ At Val di Sogno® there are 2 elevators, a small central one and a larger one. The latter is sufficiently spacious for the transport of people with wheelchairs.
YES ✔ At Val di Sogno® we do have a small but well-equipped gym with view on the lake. The access is free and allowed from 8 am until 10 pm.
YES ✔ The Val di Sogno® is situated directly on the lake shore. No roads in between, just a few steps adjoining the terrace and hotel outdoor area and you are already at the beach. In the township of Malcesine beaches are public property, so there is no private beach.
Please note that the beach on the lakeshore is made of pebbles, not sand.
YESü All rooms, junior suites and suites of Val di Sogno® face the lake and have a furnished balcony with chairs and a table so you can admire the view in blissful privacy. Only the Suite Val di Sogno, Incanto, Romantica, and Skylight, as well as the Junior Suite Shiny Bay, Grand Miralago, and Miralago, also include chaise longues.
For detailed information, check out the section dedicated to the rooms.
NO ✘ Pets are not allowed at Val di Sogno®.
We pay attention to all hotel guests, even those who are not animal sympathizers or have allergies to animal hair. And we make no exceptions for how polite or small they are, out of respect for those who have left their beloved dog or cat or other pet at home, to be able to spend a holiday here with us.
NO ✔ We are not the right place to host groups neither for for stays, nor for celebrations such as birthdays, anniversaries, hen/stag parties or weddings.
One of our strengths and a valid reason for choosing among the excellent hotels on Lake Garda is the particular serenity and tranquillity of the environment found here in Val di Sogno®.
A group of people who celebrate a special occasion would create confusion and take away harmony and serenity from the usual atmosphere that dominates our structure. Therefore, we do not organize weddings or events, business or party dinners or lunches, and we do not accept groups.
Our hotel is mainly structured for a relaxing stay for two.
NO ✘ We love children and their spontaneous verve, but we are aware that in an environment like ours, where there is peace and quiet, they would not be comfortable. For this reason, in 2020 we decided to become an Adults Only hotel and therefore we are not able to meet the demands of families with infants, children and/or young people under the age of 18.
All rooms, junior suites and suites at Val di Sogno® include
✔ Lake view balcony with chairs and table
✔ Wi-Fi
✔ Wellness bag with towel and flip flops for outdoor use.
✔ Bathroom with shower, washbasin, toilet and bidet
✔ Soft bathrobes and towels
✔ Shower cap andhair dryer
✔ makeup mirror
✔ Courtesy toiletries (shampoo and shower gel, soap with natural ingredients, hair conditioner, body lotion, intimate wipe, vanity set, tissues)
✔ Shoehorn and shoe shine mitt
✔ ILLY coffee machine with hot water dispenser and espresso and decaffeinated espresso capsules
✔ Full sized double bed with 4 pillows, extra top sheet and two single duvets (we can provide full sized sheets and duvets upon request)
✔ Wardrobe or open plan wardrobe area
✔ Upright iron (steamer)
✔ Safe
✔ Luggage rack and mirror
✔ Desk with telephone
✔ Flat TV with both Italian and foreign channels
✔ Minibar (extra charge)
✔ Centralized air conditioning/heating
Also…
NO ✘ At the Val di Sogno® there are no single rooms, only double rooms that we gladly offer for single use (reduction of € 20 per day).
NO ✘ Our rooms, junior suites and suites are all designed for a maximum of two people. There are no sofa beds or extra beds that can be added.
For 3 people, it is necessary to book two rooms (one for single use).
Breakfast is served from 7 am to 11 am.
YES ✔ Although breakfast is prepared indoors for organizational and hygienic reasons, you can use part of the terrace for breakfast.
NO ✘ Val di Sogno® offers only the B&B plan (bed and breakfast).
However, a simple and light à la carte menu, is at our guests' disposal available every day from 12:30 to 4 pm and a more extensive à la carte menu for dinner is served from 6:45 pm to 9 pm.
Restaurant's weekly closing day: Wednesday evening.
There is no shortage of alternatives: there are several places, pizzerias and restaurants to try in and around Malcesine.
YES ✔ Val di Sogno® is a B&B resort, therefore it only offers bed and breakfast.
However, we take care of our guests and have expanded the B&B concept with an à la carte menu, for both lunch and dinner, served on the Val di Sogno® terrace overlooking the lake.
We offer simple and genuine dishes, which reflect the Italian style and the local and international culinary tradition. You can view the menu directly on our website on the Bistrot page: www.hotelvaldisogno.com/en/tasting/bistrot/
Of course, we will be happy to recommend restaurants in the area for dinner or for a special occasion.
Please note that reservations are required for dinner at reception by 6:30 pm and that on Wednesdays the restaurant is closed for dinner. There are many alternatives: in Malcesine and its surroundings there are various clubs and restaurants to try.
The rooms are available to guests from 3 pm.
If you arrive earlier and the room is ready, you can check-in earlier than the established time. Otherwise, you can leave you luggage with us, complete the required formalities and use the common areas of the hotel while waiting for your room to be cleaned and sanitized correctly, according to our company protocol.
The reception desk is open until 10 pm, after which the night porter will welcome you.
Simply leave the required documents to complete the check-in formalities and collect your room access card. The hotel gates are usually closed around midnight, but both gates have a bell.
In case you plan to arrive after 6 pm, we kindly ask you to advise us by calling the number (+39) 045 7400108.
From 7:30 to 11 am, the reception staff is available for you to settle your bill. The tourist tax is to be paid on the day of departure at the same time as check-out. Check out time is by 11 am on the day of departure.
In case of an early departure before 7;30 am, we kindly ask you to pay the previous evening, preferably by 9 pm and to notify the reception staff as soon as possible. In this way, the night porter will be ready to open the gates at the time you wish and you can depart without worries.
NO ✘ At the moment, this option is not offered. Check out time is by 11 am on the day of departure. Please note that the determination of both check-in and check-out times serves to ensure the correct cleaning and sanitizing protocols for each hotel room.
YESü In order to confirm a reservation at Val di Sogno® is requested a deposit of 30% of the cost of your reservation.
For online bookings, (both via our 24-hour website, through our limited-time offers or sent via our booking system) you will be directly connected to the NEXI system for the charge to your credit card (we recommend Visa or Mastercard, but American Express is also accepted). If the payment fails, the system will automatically cancel the reservation within 30 minutes, and it will no longer be considered valid.
For phone bookings, either an immediate bank transfer will be required within the next 24 hours, or if there isn’t enough time for a bank transfer, we will ask for your credit card details to process the payment directly (in this case, we only accept Visa and Mastercard). If the payment fails or if we don’t receive the transfer within the specified time, the reservation will not be considered valid and will be treated as cancelled.
You can contact the front office by phone from 8:30 AM to 6:00 PM at +39 045 74 00 108. Outside of these hours, bookings are only available online.
Here are our bank details:
IBAN CODE: IT 79 R 02008 59550 000 003 606 833
SWIFT o BIC CODE: UNCRITM1M27
BANK: Unicredit Banca - Filiale di Malcesine, Via Gardesana Centro 92, 37018 Malcesine (VR), Italy.
In case of late arrival or early departure please inform the office by phone (+39) 045 74 00 108 or e-mail info@hotelvaldisogno.com
However, the cost of the entire stay booked will be charged.
Just contact the booking office manager to find the best solution. From April to October, when the hotel is usually open, you can call (+39) 045 74 00 108 between 8:30 am and 6 pm.
During the closing period of the hotel (November-March), we mainly reply by e-mail so write to info@hotelvaldisogno.com
In the unfortunate instance in which you have to cancel your reservation at Val di Sogno®, please send a written confirmation to info@hotelvaldisogno.com. During the hotel opening months (from April to October) you can also call (+39) 045 74 00 108.
The specific cancellation conditions are attached to each direct booking confirmation. We therefore invite you to read them to find out when and if the payment of a penalty is required and how much this amounts to.
Here are the details of the general cancellation terms applied for the 2025 season that you will find in all our direct offers and booking confirmations, too.
For stays with arrival in April 2025 the following cancellation policy will apply:
For stays arriving in May and October 2025, the following cancellation policy will apply:
For stays arriving in June, July, August and September 2025, the following cancellation policy will apply:
In the event of cancellation, the deposit paid as a guarantee and confirmation of your booking will be refunded via bank transfer, minus € 35 in administration fees, and in accordance with the specific terms outlined in your reservation.
Non-refundable reservations are, as the name suggests, not refundable under any circumstances. Therefore, there will be no refunds for any cancelled room.
Reservations with special offers have a specific cancellation policy, and the cancellation terms are indicated in the offers sent, as well as in the booking confirmation (they may vary from what is written above).
Reservations made through portals (ie. Booking.com, Expedia, Hotels.com, HotelBeds.com) or third parties (travel agencies, tour operators, holiday designers, etc.) have a specific cancellation policy, which differs from the one above. For these reservations, the policy stated on your booking confirmation applies.
For any further clarification, do not hesitate to contact us on (+39) 045 74 00 108 or by e-mail by writing to info@hotelvaldisogno.com