Most frequently asked questions to make
your journey easier.
Are there any non-smoking rooms?
In all rooms it is kindly requested not to
smoke.
Smokers should use the balconies (each room
has one and only there you will find an
ashtray on the table), the terrace and the
garden area or the special smoking-room near
the reception.
As you probably know it Italy it is not
allowed to smoke in public areas (such as
hotel halls, entrance) in restaurants, bars,
coffee shops, etc.
Are there rooms for disabled people?
Yes, we have two rooms adapted to the needs
of disabled people.
The doors are larger (at least 1 meter), the
bathroom more spacious (space around the
toilet, large shower where you can enter
with a wheelchair), room without
architectural barriers, larger balcony. Of
course they are reached by a suitable lift.
Do you have single rooms?
No, all hotel rooms are doubles, but we
offer them also for single use.
How big are your rooms?
The hotel has double rooms ranging from 20
sq. m. to 40 sq. m.
The suite is more than 60 square meters
large.
The measurements refers only to the room
(bedroom and toilet) excluding the square
footage of the balcony which is extra.
You can find a data sheet for each type of
room at the
webpage
Hotel-Accommodation.
What size are the beds? Are they double
or can they be divided?
The beds are queen-size, which means cm 190
x cm 200.
They are two mattresses attached with double
sheets to make a double bed, so you can also
have two single/twin beds in the room if you
like.
Can I add a third bed in the room? And
eventually a fourth?
Yes, in almost all rooms you can use the
sofa as an extra bed, so make a request at
the time of booking.
In some rooms the sofa is double so it can
become an extra double bed.
Do you have beds for children?
Yes, we have beds with safety bars: standard
size 135 cm x 67 cm x 47 cm (minimum
height).
Please make a request at the time of
booking.
Do the rooms have balconies? Can you see
the lake from the room?
Yes, all rooms have balconies facing the
lake.
Are there umbrellas on the balconies? And
sun-beds?
No, there are no umbrellas and sun-beds on
the balconies. They are available free of
charge only in the garden area used for this
purpose.
Only on the third top-floor balconies are
large enough to suit sun-umbrellas and
sun-beds.
But on all balconies of every room you can
find at your disposal two chairs and a
table.
Enjoying a glass of wine in the evening
regarding the stars in the sky and the
beautiful scenery in front of you is one of
the most appreciated pleasures during guests
holidays in our hotel.
Is there air conditioning?
Yes, all rooms have air conditioning
(individually adaptable from 18°C to 25°C
or from 20°C to 27 ° C depending on the
temperature outside).
During the cooler periods (April and
October) the device also acts as
air-heating.
Is there a telephone line?
Yes, all rooms have direct dial telephone.
Just dial the 0 to get the outside line.
Can I get calls directly from outside?
No, all incoming calls go through the hotel
switchboard for security reasons.
The reception will then connect the external
call to the room or take messages during
your absence.
Is there an Internet connection?
Yes, all rooms can be connected to the
hotel's ADSL network by cable (available at
the reception desk).
The rooms on the top-third floor and ground
floor also have WI-FI service.
This service has a cost depending on the
time of use. For more information ask
reception.
Is there a mini-bar?
No, we do not offer this service.
A small complimentary refrigerator is
available for your personal things (drinks,
fruits, medicine, etc.).
Is there a safe?
Yes, each room has a safety-box inside the
cabinet or walk-in closet with instructions
for use.
Do you have cable to see foreign
channels?
Yes, we do have satellite TV that views the
main Italian speaking channels (e.g. RAI,
Canale 5, Italia 1, Eurosport), some
channels in German language (e.g. ARD, ZDF,
Sat1. RTL, Pro 7, DSF,) and some in English
language (e.g. BBC, CNN).
Is there an alarm?
Yes, you can ask the reception to have a
wake up service trough the room telephone.
Are there bath towels in the room? And
hairdryer? And robes? And slippers?
In every room we have white towels for
internal use (large and small) and coloured
towels for outdoor use (pool, beach, sauna,
etc..) as well as a set of toiletries
(shampoo, soap, shower cap, toothbrush with
toothpaste, nail file, cotton swabs and
cotton pads), tissues and a hairdryer.
We provide bathrobes on request upon
security deposit charge.
We do not provide slippers.
How do I get clean towels?
The rooms are serviced daily and towels that
are left on the bathroom floor will be
always changed.
You are not allowed to remove towels from
the maids’ trolley, but rather ask them if
they still haven’t come to your room or ask
at the reception.
Any towels left on chairs, deck chairs, beds
and various appendages are folded and put
back in the bathroom.
This is because the hotel follows an
environment-savings programme: solar panels,
recycling, attention in the consumption of
detergents, water and recycling of various
materials where possible.
Accordingly, we kindly request your
participation and invite you to place on the
floor only the towels you really wish to
have changed and keep the ones you maybe can
reuse on the racks.
At what time should I come back to the
hotel in the evening?
There is no time limit, even if the entry
gate closes at around midnight.
If you arrive later (dinner outside the
hotel, disco, theatre, the Arena di Verona,
ride to faraway places, etc..) warn our
reception to make arrangements with the
night porter.
We remind you about the bell at the
pedestrian entrance and car gate which can
be used at anytime to contact the night
porter or who is in charge inside the hotel.
For security reasons, we inform that the
entries are monitored by cameras.
What happens if I lose my room card?
We can make a duplicate of your key-card at
any moment.
In case of loss, please notify us
immediately in order to block unwanted
access to your room and hand you a brand new
card.
An extra 10.- Euro fee will be charged for
each lost or unreturned card.
Until what time can I keep the room the
day of departure?
On the day of departure the room should
kindly be vacated by 11.00 am to allow
cleaning for the next arriving guests.
If you wish to stay longer, we will be happy
to keep your luggage on deposit and provide
you with common services to give you the
chance to take a shower and change before
the actual departure.
You can stay in the hotel and enjoy the
various services (parking, bar, restaurant,
pool and garden, etc.) until the real time
of departure.
What is customary for tipping the maids?
Tips are welcome, but not an obligation, it
is usually just a "thank you" for good
service.
To tip the room-maids just leave the desired
amount on the desk in your room. |
