Hotel Val di Sogno 4 stars Lake Garda Malcesine Verona Italy

Most frequently asked questions to make your journey easier.

Where is the hotel situated?
We are located northeast of Garda Lake (Veneto, Province of Verona), at the feet of Mount Baldo, two kilometres south of the medieval town of Malcesine, in the peaceful place called Val di Sogno (Valley of Dreams)
We are not on the road, but directly on the shores of the lake in via Val di Sogno 16.
Satellite coordinates: Latitude 45 ° 45 '14.63''N + Longitude 10 ° 48' E. 2.97.

How do we reach you?
By car, by plane (available taxi, shuttle bus, rent a car-agencies) or train (available taxi, bus line).
Link page location-location and map

What is the nearest motorway exit?
From North, Autostrada del Brennero (A22): exit Rovereto South. Garda Lake North
From South-east, Autostrada del Brennero (A22): Exit Affi - Garda Lake
From South Autostrada del Sole (A4 Milan-Venice): exit Peschiera del Garda - Lago di Garda
Links page location-location and map-by car

Which is the nearest airport?
The nearest airports are Verona Valerio Catullo (58 km) and Montechiari Brescia "Gabriele D'Annunzio (91.5 km), but also Bergamo Orio al Serio (143.9 km ), Milano Linate airport (179 km), Milano Malpensa airport (218 km) and Venice Marco Polo (200 km) are useble.
Links page location-location and map- by plane

What is the nearest train station?
The nearest train station arriving from the north is certainly Rovereto (36 km).
If you are coming from the south / east / west you can choose either Peschiera del Garda (46 km) and Verona Porta Nuova - Central Station (60 km).
Links page location-location and map-by train

Is there a shuttle bus from the airport? And from the train station?
Yes , from the airports of Verona, Brescia and Bergamo there is a shuttle bus until the bus stop in Val di Sogno (about 200 meters from the hotel).
Instead, from the train stations, it is better to reserve a taxi. There are also public buses which can be used.
Links page location-location and map–by plane-transfer

What is the price for a taxi?
Please see links page location-location and map–by plane-tariffs taxi.

How far is your hotel from Gardaland?
The Hotel is located in the north-east section of the lake, Gardaland is in the south-east section and is about 35 km away.

How far is the hotel from Verona? And from Peschiera del Garda?
The hotel is about 66 km from the centre of Verona and 43 km from the centre of Peschiera.

Is the hotel situated in a quiet location?
Yes, in the quiet bay of Val di Sogno south of the centre of Malcesine, the ideal place for a relaxing holiday.
We are not on the main road (Via Gardesana Eastern), but we are positioned directly on the shores of the lake, so there are no roads between the hotel and the beach.

Can you hear the traffic of the highway?
No, the main street is located behind the building pointing towards the mountain at an air-distance of about 50 meters.
Instead, all rooms point towards the lake.
What you hear most is the lapping of the waves on the beach, birds singing and the sound of the ducks. Basically, the echo of nature that surrounds us.

How far is the centre of Malcesine?
The hotel is located 2 km south of the historic centre of Malcesine.
You can reach it on foot by taking a pleasant walk (about 20 to 25 minutes) along the lakeside (Val di Sogno - Lido Sopri - lakeside - Via Roma); with the Turistic Bus service made available by the City of Malcesine (shuttle bus going every hour in the morning, late afternoon and evening) with the public buses number 62 - 64 (daily) or by car (in 5 minutes).

Are there shops nearby?
At about 200 meters away on the main road, there are two grocery stores, a tobacco shop, two newspaper stands, a green grocer’s, a rotisserie take-away and a coffee shop bar.

Are there any sport centres nearby?
Yes, in the Bay of Val di Sogno there is a school for water sport activities such as sailing, windsurfing, kite (150 meters) and some tennis courts (200 meters).
In Malcesine there is: mini-golf, football field, basketball and beach volleyball fields, mountain-bike rent.
To the north of Malcesine there are other sailing and windsurfing schools, there is a landing area for paragliding, there is Sailing Club “Fraglia Vela” (zone Navene) and a nautical centre with a gym.

How far is the nearest pharmacy? And the post office?
The nearest pharmacy is located in Malcesine-Center (2.1 km), on the main road to the left of the crossroad to the cableway.
The nearest post office is located in Malcesine-Center (1.9 km) on the main road, on the opposite side of the central bus station (a few meters before the roundabout).

Do you sell stamps and postcards in the hotel?
Yes, you can find hotel ‘s postcards and stamps at the hotel.
You also can leave your mail at the reception; we will deliver it to the postman (within 12.00 the same day, except Sundays).

How far is the nearest bank or ATM?
At about 200 meters away on the main road, there is a bank opened on Monday, Wednesday and Friday mornings with an ATM working 24h.
Other banks are located in Malcesine.

Do you change traveler's checks?
No, this kind of service is not available in the hotel.

How far is the first gasoline station?
Going north about 2 km (center of Malcesine) or going south 4 km (town of Porto).

How far is the nearest hospital?
We have a first aid medical emergency centre at the Orthopaedic Surgery Institute of Malcesine just 200 meters from the hotel.

How far is the beach?
The hotel is directly on the beach attached. Just walk down the few steps that connect the terrace to the garden outside.

Is the beach private?
No, in Malcesine the beaches are public.

Do you accept dogs?
No, unfortunately your four-legged friends are not accepted in this hotel.

Is there parking?
Yes, we have a large outdoor parking lot and a garage with 12 parking spaces available for free.
In addition there is an area in the back of the garage to store mountain bikes, surfboards and other equipment.

Is there a luggage storage?
Yes, we have a place to store your luggage in case the room is not yet available upon arrival or in case you need to leave the room the day of departure but still want to enjoy the other amenities before leaving in the late afternoon or early evening hours.

Is there an Internet service inside the Hotel? And in the rooms?
Yes, the lobby has an Internet point.
Yes, most rooms can connect with cable (available from Reception) to the hotel's ADSL network.
The service has a time rate.

Is there a babysitting service?
No, this kind of service is not available in the hotel.

Is there a spa?
We don’t have a spa into the hotel, but we are affiliated to the Aesthetic Center Delilah about 200 meters from the hotel for massages, face and body treatments etc.

Is there a sauna? And a whirpool?
Yes, there is a sauna and a whirlpool.
Both services are free but must be booked at the reception.

Is there a gym?
Yes, we have a small but well equipped fitness room.

Is there a pool? And are sun loungers and umbrellas free?
Yes, our garden has a pool (12 x 7 meters width, depth 1.30 m) heated in the cooler months (about 24 to 26 ° C) with a private Jacuzzi and a reserved area for children.
Sun loungers and umbrellas are free at your disposal all around.

Do you have a lift in the hotel?
Yes, we have two lifts, one of them is large and adequate to carry strollers or people in wheelchairs.
Please be reminded that, for security reasons, unaccompanied children are not allowed to use the lift.

How many floors does the hotel have?
The building has 5 floors (basement, ground floor, first, second and third floor) all accessible by stairs and lift.

What can I do during my vacation?
Inside the hotel there is: a reading room with magazines, books (in Italian, English and German) and games (eg. playing cards, checkers, chess, back-gamon etc.), TV room, billiard room, table-tennis, solarium, sauna, Jacuzzi, relaxation area and fitness room.
Offered outdoors we have a heated pool area, with loungers and umbrellas, terrace, jacuzzi, darts, table tennis and paddle boats.
Near by there are tennis courts (150 meters), sailing, surfing, kite and other sports school (150 meters), a beauty centre with massages and body treatments (150 meters), lake and trails walks.
In Malcesine there is also mini-golf, football, basketball, beach volleyball, water sports centre with gym, paragliding landing zone.
We are the ideal starting point for several excursions: walking along the lake or mountain, trekking, climbing and mountain biking up Mount Baldo-Botanical Garden of Europe (thanks to Cable car), boat trips, visits of the various little towns/villages of the lake with their colourful markets, the majestic castles, lot’s of churches, typical museums (oil, wine, fauna and flora), beautiful cities (the most famous Verona, Venice, Mantova), food and wine tours (Valpolicella wine area, Lessinia Mountains, inland Garda Lake), amusement parks (the most famous are Gardaland, Caneva World, Movieland), natural parks (the most famous Animal Park Natura Viva Sea-Life Park, Garden Sigurtà, the Italian Vittoriale, waterfalls Varone) and more.
We can help you book tours, excursions, tickets for the Arena di Verona.
Activities link for more information.

How can I make my reservation?
You can write, phone, fax and mail us.
Phone (+39 045 74 00 108), fax (+39 045 74 01 694) or e-mail (info@hotelvaldisogno.com).
Or better go to request and booking page.
We always prefer something written at the time of booking, which will be bond only after our confirmation.

What dates should I give to book my holiday?
You must always specify the day of arrival (actual) and the day of departure (actual), thereby avoiding any kind of misunderstanding.

When can I consider my reservation valid?
The reservation is valid upon reception of our confirmation validating arrival of the deposit or receipt of credit card data as guarantee.

Can I book only one night?
Yes, you can.
An additional 10% of the rack rates will be add, since the minimum stay is generally three nights.

Have you got single rooms?
No, all hotel rooms are doubles, but we also offer them also for single use to particular rate.

How much do children pay? Does a baby that sleeps in bed with his parents pay anyway?
Children from 0 to 3 years are charged 30.- Euro per day regardless of whether they sleep in the parents’ bed, in a crib taken from home or in a children’s high-bar bed available at the hotel.
Children sharing parents' room (or two persons paying full price) and are of age between 4 and 8 have a 30% discount on the rack rates.
Children sharing the room with parents (or two persons paying full price) and are over the age of 9, have a 20% discount on the rack rate.
For more details link Request & Booking – Rack Rates

Is It possible to add a third bed in the room? And a fourth?
Yes, in almost all rooms you can use the sofa as extra bed, so make a request at the time of booking.
In some rooms the sofa is double so it can become an extra double bed.

Do you need a deposit to reserve a room?
Yes, to confirm a reservation a deposit is required by bank transfer or charge of Credit card (Visa and Mastercard only accepted).
We calculate the amount to be paid according to length of stay and number of people. It is generally 150 Euro per person.
If time for this procedure is not enough, we will proceed to request credit card information to guarantee the reservation.

What are your bank details to make the transfer?
Our IBAN Code is : IT 79 R 02008 59550 000003606833
Our SWIFT Code is: UNCRITb1M27
The full address of the hotel is: Hotel Val di Sogno, Via Val di Sogno 16, 37018 Malcesine (VR) – Italy
The address of our bank support is: Unicredit Banca, Via Gardesana 298, 37018 Malcesine (VR) - Italy.
As a reason for payment, always remember to include the name of the person who is coming and the date of arrival.

Do you accept credit cards? And ATM?
Yes, we accept Visa, Mastercard and Eurocard as a guarantee for reservations and payments.
We accept ATM only for payment, not for guarantee of the reservation.

How can I send you my questions and point out my particular requests?
To send questions and comments you can use the contacts brought in the section "Contacts" in the lower part of the web page.

Are the prices intended per person or per room?
Prices are per person per day in Euro (with two people paying for room) and they include VAT, stay taxes and half pension treatment wich is intended with buffet breakfast and a four-course supper with a serve-yourself salad bar. The drinks and other extras are excluded.

Can I book a double room for single use?
Yes, because there are no single rooms in the hotel we offer our double rooms also for sole use with a particular rate.

Can I book just bed and breakfast?
Yes, you can always book what best suits you.
In low season (green and brown season) we apply a reduced price of half board: less EUR 12.- Euro per person per day.
On average season (blue and orange season) we apply a reduced price of half board: less EUR 10.- Euro per person per day.
In high season, no reductions are applied, however you can still dine outside the hotel if you wish (in that case we kindly ask you to inform the reception).

When can I check in? At what time can I have the room on arrival day?
Rooms are generally available from 2.30 pm.
Check-in is made when the rooms are ready.
Of course you are welcome even early in the morning and you can enjoy all the hotel amenities (bar, restaurant, pool, etc.). Should the room already be available upon your arrival, you would have immediate access right after check-in.
For organizational purposes, please advise us beforehand if you plan to arrive after 18.00 .

What happens if I arrive late at the hotel?
The room is reserved for you until 18.00.
The kitchen is open until 21:00 in order to offer dinner to those who arrive also in the beginning of the evening.
If you arrive later, please contact our reception at +39 045 74 00 108 to notify and make arrangements.

And if I arrive later than the dates I booked?
In case of later arrival we are confident in your understanding that we require the payment for the nights we were not able to re-sell the room.
Always contact our reception at +39 045 74 00 108 to notify and make arrangements

What do I need to check in? Do I need a credit card?
You need a valid document such as passports, identity cards or driving licenses for each person staying in the hotel.
A credit card is required only if you have arrived without a written booking in advance.
No payment is required in advance, but you can pay the room upon arrival if best suitable for you.

Is it possible to pay up our room upon arrival?
Yes you can.
Furtheremore if the payment is done in cash you get a 2.5% discount on the price of the room

Why should I leave my documents at the reception on arrival?
The registration upon arrival is a procedure required by Italian law.
To speed up this procedure, you are kindly requested to sign the registration schedule and give us a valid document (identity card, passport or driving license) for each person accommodating in our hotel room.
In this way you will not waste time completeting the form but go directly to your room.
You can collect your documents after a while or in the evening after the staff has registered all the required data for you

Does the card room open the entrance of the hotel doors?
No, the card for the room does not open gates, the garage or the front door, which is done only by the receptionist or night porter.
Therefore, in case of late arrivals or returns (after midnight) or early morning departures (before seven o’clock am) you are requested to advise the reception and make arrangements in advance.

What happens if I lose my card?
We can make a duplicate of your card at any moment for the room.
In case of loss, please notify us immediately in order to block unwanted access to your room and hand you a brand new card.
An extra 10 Euro fee will be charged for each lost or unreturned card.

When is the check out usually done?
The final paymenis are usually done the morning of departure by 11.00 am.
The office opens at 8.00 am.
In case you need to leave early, please advise us and you can pay your bill the previous evening (between 17.00 and 19.00 or after dinner between 21.00 and 21.30) and check out at the time you require.

What happens if I leave before the dates I booked?
In case of early departure we are confident in your understanding that full payment is required for all nights booked by you, as we are uncertain the room will be re-rented for those days again.

On departure day, at what time must I leave the room?
On the day of departure the room must be vacated by 11.00 am to prepare for the next guests.
If you want to stay till the evening, we will be happy to keep your luggage on deposit and provide you with common services and give you the chance to shower and change before actual departure.
You can stay in the hotel and enjoy the various services (parking, bar, restaurant, pool and garden, etc.).

What is custom for tipping?
Tips are welcomed, but not an obligation; it is usually just a "thank you" for a good service.
The easiest way is to tip at the reception when paying the final bill.
Some people prefer rewarding only one part of the service and are free to do so: for the restaurant and bar you can leave your tips in the appropriate piggy bank situated in the restaurant; for the kitchen, you can leave a sum at the reception desk specifying the recipients, for the room-maids you can leave the desired amount on the desk in the bedroom.
You can also "reward" one person in particular by giving him or her the tip directly .